AccountManager

Job Description:

As an Account Manager (AM) you will be the voice of the customer within our organization. Working with manufacturers can be challenging (and rewarding) and projects do not always run smoothly so the AM is there to champion the clients needs and ensure that CEA delivers the best possible business value. To achieve this you will coordinate work among internal teams (Commercial, Project Operations, Technology and Quality, Finance), the client and manufacturer the client is working with, to ensure that everyone is aligned and working towards satisfying the project reuquirements. This gives the AM a unique insight into the work CEA does and provides them with daily opportunites to learn and grow as well as make suggestions to continuously improve how we work.

Qualifications/Requirements:

1. Bachelors Degree; background in Mechanical/Structural/Electrical Engineering is preferred, but not required

2. Proven account management and project planning skills, ideally in a multicultural context

3. A passion for consultative services and client facing duties

4. A strong desire to improve expertise

5. High level presentation and communication skills; able to present ideas to customers in a way that produces understanding and impact

6. A proven ability to exceed expectations or targets

7. Excellent command of English

8. Quality Assurance background in manufacturing is a plus

9. Experience working in solar PV and/or energy storage fields is a plus

10. Proficiency in Mandarin or another language is a plus

The Role:

1. You will be responsible for driving client engagement for the entire project life-cycle, including client onboarding session, CEA service adoption, report review and delivery, report consulting, and issue escalation and resolution

2. Coordinate with internal CEA teams on assigned accounts, in order to deliver customized client solutions that exceed client expectations

3. Understand clients needs, maintain a high level of client satisfaction, and identify up-sell and cross-sell opportunities within currently held accounts

4. Develop and maintain expertise of market and technology trends in order to understand clients issues and challenges; be able to educate clients on potential business need

5. Host clients visiting Asia to meet with CEA/Suppliers

6. Identify areas for continuous improvement of product and internal process efficiency

What we offer:

1. The opportunity to work in a diverse global team covering multiple time zones and nationalities

2. The chance to work with and learn from some of the industrys most knowledgable and passionate experts

3. An exciting range of projects covering various technologies, geographies, and clients

4. The chance to take charge of your own professional development and choose specific focus areas of interest within the industry and the business to work on and learn more about