海外技术支持

岗位职责

1、维护发展客户关系，收集客户端产品反馈，捕捉客户技术需求，发掘潜在订单合作机会或推进产品改.

Maintain and develop customer relationships, collect customer feedback, confirm customer technical requirements, explore potential order, cooperation opportunities and promote product improvement.

2、充分利用客户管理系统，建立和完善技术支持信息管理及分享平台，并逐步实现全球技术资源最大化共享.

Make full use of customer management system, establish and improve technical support information management and sharing platform, and gradually to maximize the global technical resources sharing.

3、负责招投标及订单技术可行性评审，主导技术谈判，推动双方技术上达成一致，积极配合销售实现订.

Responsible for bidding and order technical feasibility review, leading technical negotiation, push both sides reach an agreement, Cooperate with sales to achieve the order.

4、针对特殊技术要求订单，通过跨部门沟通协作保证订单顺利交付.

In view of the special technical requirements order, through inter-departmental communication to

ensure order delivery smoothly.

5、整合内部资源及时为客户或销售提供产品/技术问题解决方案。定期整理归纳FAQ，提高服务质量

Integrate internal resources to provide product or technical solution proposal for customer in time, periodic summary of FAQ, improve service quality.

6、主导客户定制化产品开发，跨部门进行项目评审，根据结论推进产品实现或向客户建议替代方案

Leading customized product development, Inter-departmental project review, or provide customer

backup solution.

7、参与并配合客户或客户委托的第三方验货机构进行审核或验货

Participate and assist customer or customer entrusted third party organization to inspect cargos.

8、定期组织面向销售及销售相关部门的技术培训，提升销售人员及支持人员的专业技术水平

Periodic organize technique training to sales, to improve sales and technique support engineer's technical level.

任职要求

1.Education Background: Bachelor in electronic or related major.

2.Work experience: Two years or above in technique support or Quality management experience, related industry experience is preferred.

3.Skills: Fluent speaking/writing in English, familiar with office software.

4.Attitude: Result oriented, good time management skills. Group internal coordination as well as communication and reaching agreement with partners and suppliers in responsible areas. Excellent initiative, engagement and personal responsibility.