Customer Support Engineer/客户支持工程师

Responsibilities职责:

1. Introduction of new products (training of assembly steps including unpacking, testing, etc.) for OEM customers.

为OEM客户进行新产品介绍（装配步骤包括解包，测试等）

2. Analysis of the value chain of our OEM customers as far as possible along the product chain; e.g. up to construction or purchasing in regard to technical or logistical (but not commercial) aspects.

尽可能根据产品链分析OEM客户价值链；例如，解释或购买产品技术或物流（不包含商业）。

3. Carrying out of trainings for our OEM customers and end-users in order to ensure compliance with the specifications of the Operating Instructions (for new and existing products, particularly preventive measures or the elimination of error groupings).

向OEM客户及最终用户提供培训，以确保其相应操作符合使用说明书规范（新产品和现有产品，特别是预防或消除错误编组）。

4. Creation, and where necessary, implementation of improvements of product-related assembly steps at our OEM customers.

必要时为OEM客户实施改进产品相关装配措施。

5. Customer retention through the supervision of tests regarding complex applications.

通过对有关复杂应用的设计测试监管保留客户。

6. General product trainings at OEM customers and end-users.

为OEM客户及最终用户提供产品培训。

7. Write technical report or statements on request from customer.

根据客户的要求写技术报告或报表。

8. Collection and forwarding of “basic feedback” from OEM assembly, quality management, etc.

收集和传递OEM装配、质量管理等“基本反馈”信息。

9. Documentation and forwarding of realizations gained during OEM visits, e.g. to ASM, OPx and to MR (CSOC, QM)

将OEM拜访中获取的信息，文件整理并传递给相关人员。如ASM, OPx, MR(CSOC, QM).

Requirements要求:

1. Bachelor degree of Electrical/Mechanical Engineering or Automation related;

本科以上电气/机械工程或电力自动化相关专业；

2. At least 2 years related working experience in related with field service area, preferably in the experience of technical service in power substation and transformer OEM;

2年以上服务相关工作经验，有变电站及变压器厂技术服务经验者优先考虑；

3. Good command of English (written spoken);

良好的英语沟通，包括口语及书写；

4. High willingness to travel;

愿意经常出差；

5. Highly developed analytical abilities;

较强的分析能力；

6. Moderation techniques: goal-oriented meeting management; visualization;

适度技术:目标导向型会议管理;可视化；

7. Knowledge of cause-analysis tools (e.g. 5W, Ishikawa, error tree, etc.);

具有分析工具知识（如：5W, Ishikawa, error tree 等）

8. High degree of loyalty;

高度忠诚

9. Good communication, negotiation and systematic approach to problem solving skills;

良好的沟通、协商能力及具有通过系统的方式解决问题的能力；